Alternative Dispute Resolution
In the event of a dispute, consumers with low economic value - up to €5,000.00 (five thousand euros) - can resort to one of the Alternative Consumer Dispute Resolution Entities included in the list published on the Consumer Portal in www.consumidor.pt.
These are Alternative Dispute Resolution Entities:
For more information, see the aforementioned website.
Online Dispute Resolution (ODR):
The consumer can use the European online dispute resolution platform available at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
